Heat Happens. Your Balm Is Okay.

Milkweed Balm is made with naturally rich oils and butters—including shea butter—which means your balm can be sensitive to temperature.

In warm weather, especially during summer shipping, your balm may arrive softer than usual or even completely melted. This is normal and does not mean your balm has gone bad.

If Your Balm Arrives Melted

Don't open it just yet.

Keep the container closed and place it upright in the refrigerator or freezer for a few hours, or until the balm has completely firmed.

Once solid again, you can use your Milkweed Balm as usual.

Why Does My Balm Sometimes Feel Grainy?

Shea butter naturally contains several different fatty acids, each with its own melting and cooling point. When shea butter becomes warm enough to partially or completely melt and then cools slowly, some of those natural fats can crystallize.

The result? Your balm may develop a slightly grainy texture.

It may look or feel a little different, but the balm is still perfectly usable. The graininess will typically melt against the warmth of your skin as you massage it in.

Can I Fix the Texture?

If you prefer a smoother texture, allow the balm to gently warm until it has completely melted, then cool it quickly in the refrigerator or freezer.

Never microwave your Milkweed Balm. Microwaving can create hot spots, overheat the natural oils and butters, and damage the container.

How to Store Your Balm

For the best texture, keep your Milkweed Balm in a cool, dry place away from direct sunlight and excessive heat.

During particularly hot weather, you're also welcome to keep it in the refrigerator. The chilled balm can feel especially refreshing when massaged onto tired, overworked areas.

Naturally Made Means Naturally Temperature-Sensitive

We could change the formula to make it behave differently in extreme temperatures—but we'd rather let the natural ingredients be themselves.

A little melting or graininess is simply part of working with naturally temperature-sensitive ingredients like shea butter. It doesn't change what we love about your Milkweed Balm.

Natural ingredients. A little personality. The same balm you love.