Refund Policy
We stand behind every jar, bottle, and rollerball we create. Because each product is handcrafted in small batches using premium natural ingredients, your satisfaction matters to us.
Our Promise
We are proud of each product we blend and work carefully to ensure we use thoughtful, high-quality ingredients. If you have questions before or after your purchase, we are always happy to help.
30-Day Happiness Guarantee
If you are trying Milkweed Balm for the first time and it is not the right fit for you, please contact us within 30 days of purchase.
Because our creams, oils, sprays, and rollerballs are personal care items, we cannot accept returned or opened products. However, we want first-time customers to feel comfortable trying us.
For first-time customers, we will refund up to the value of one Travel Size Cream, .5 oz size, valued at $8.
Warm Weather Shipping
Natural ingredients do not always behave like synthetic ones. Because our creams contain nourishing butters and plant oils, they may soften or melt during shipping when temperatures exceed approximately 75°F.
This is completely normal and does not affect the quality or effectiveness of the product.
- Place the cream in the refrigerator or freezer for several hours.
- Allow it to return to room temperature before use.
- Graininess from natural shea butter may occasionally occur and is only a texture change.
Vegan Body Brushes
Our Vegan Body Brushes are used directly on the body. For hygiene reasons, we are unable to offer returns on this item.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We will make it right as quickly as possible.